--- title: How to Connect to the Internet description: "Connect to Elevate Internet: Guide to configuring PPPoE settings on your modem for NBN and Fixed Wireless services. Find PPPoE username/password steps." --- [Skip to content](https://support.elevateinternet.com.au/knowledge-base/how-to-connect-to-the-internet#main-content) [![](https://support.elevateinternet.com.au/hs-fs/hubfs/Elevate.png?width=851&height=223&name=Elevate.png)](https://www.elevateinternet.com.au) Open main navigation Close main navigation - [Contact us](https://elevateinternet.com.au/contact-us/) [Contact us](https://elevateinternet.com.au/contact-us/) How can we help you? - There are no suggestions because the search field is empty. 1. [Elevate Internet](https://support.elevateinternet.com.au/knowledge-base?hsLang=en-au) 2. [Getting started](https://support.elevateinternet.com.au/knowledge-base/getting-started?hsLang=en-au) # How to Connect to the Internet Connecting to the internet with Elevate varies slightly depending on your service type (Fixed Wireless or NBN). Follow the steps below for your specific connection. **Before you begin:** - Ensure your modem/router is physically connected correctly to the wall socket or NBN equipment. See our [NBN Self Install Guide](https://support.elevateinternet.com.au/knowledge-base/elevate-internet-nbn-self-installation-guide?hsLang=en-au) or specific modem guides if needed. - Have your **PPPoE username** and **password** ready. These were provided in your Elevate Internet activation email. --- ### Fixed Wireless Setup 1. **Connect Your Modem:** - Plug your modem’s **WAN port** into the **LAN port** on the POE (Power over Ethernet) injector that connects to your Fixed Wireless antenna equipment. - Ensure the POE injector is powered on. 2. **Configure PPPoE Settings:** - **Access Modem Interface:** Log in to your modem’s admin interface using a web browser (common addresses: http://192.168.1.1, http://192.168.0.1). Use the admin login details found on your modem or its manual. - **Find WAN Settings:** Navigate to the **WAN**, **Internet**, or **Broadband** settings section. - **Select Connection Type:** Choose **PPPoE** as the connection type. - **Enter Credentials:** Input the **PPPoE username** and **password** provided in your Elevate activation email exactly as shown. - **Save:** Apply or save the settings. - **Restart (If needed):** Your modem may restart automatically, or you might need to restart it manually. --- ### NBN Setup 1. **Connect Your Modem (Based on NBN Type):** - **FTTP:** Plug your modem’s **WAN port** into the **UNI-D1 port** on the NBN Connection Box (NTD). - **FTTN/FTTB:** Connect your modem’s **DSL port** to the active phone wall socket using a DSL cable. - **FTTC:** Connect your modem’s **WAN port** to the **Gateway/LAN port** on the NBN Connection Device (NCD). - **HFC:** Plug your modem’s **WAN port** into the **UNI-D1 port** on the NBN Connection Box (NTD). - **NBN Fixed Wireless:** Plug your modem’s **WAN port** into the **UNI-D1 port** on the NBN Connection Box (NTD). 2. **Configure PPPoE Settings:** - Note: Elevate-supplied modems may be pre-configured. If using a BYO modem or if connection fails, follow these steps. - **Access Modem Interface:** Log in to your modem’s admin interface using a web browser (common addresses: http://192.168.1.1, http://192.168.0.1). Use the admin login details found on your modem or its manual. - **Find WAN Settings:** Navigate to the **WAN**, **Internet**, or **Broadband** settings section. - **Select Connection Type:** Choose **PPPoE** as the connection type - **Enter Credentials:** Input the **PPPoE username** and **password** provided in your Elevate activation email exactly as shown. - **Save:** Apply or save the settings. - **Restart (If needed):** Your modem may restart automatically, or you might need to restart it manually. --- ### Verify Your Connection - **Check Modem Lights:** Look for an "Internet," "WAN," or globe icon light on your modem. It should turn solid (usually green) once connected. Refer to your modem's manual for specific light indicators. - **Test Browsing:** Open a web browser on a connected device and try visiting a website (e.g., google.com). - **Check Status Page:** You can often log back into your modem's admin interface and view a 'Status' page to confirm connectivity and see your assigned IP address. --- ### Need Assistance? If you have followed these steps and are still having trouble connecting: 1. Double-check all physical cable connections. 2. Carefully re-enter your PPPoE username and password, ensuring they are exact. 3. Restart your modem and any NBN equipment again. If problems persist, please contact our customer support team: - **Phone:** 1300 159 250 - **Email:** [support@elevateinternet.com.au](mailto:support@elevateinternet.com.au) We are here to help! - [Getting started](https://support.elevateinternet.com.au/knowledge-base/getting-started?hsLang=en-au) - [Troubleshooting](https://support.elevateinternet.com.au/knowledge-base/troubleshooting?hsLang=en-au) - [Account](https://support.elevateinternet.com.au/knowledge-base/account?hsLang=en-au) - [Modem & Equipment Guides](https://support.elevateinternet.com.au/knowledge-base/modem-equipment-guides?hsLang=en-au) [![](https://support.elevateinternet.com.au/hs-fs/hubfs/Elevate.png?width=851&height=223&name=Elevate.png)](https://support.elevateinternet.com.au/?hsLang=en-au) Suite 9.01/30 Currie Street, Adelaide, South Australia 5000 [mailto:support@elevateinternet.com.au](mailto:support@elevateinternet.com.au) Copyright © 2025, Elevate Internet Pty Ltd