Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Setting Up Your Netcomm NF20MESH Device for Elevate Internet VDSL

Your Netcomm NF20MESH modem router has been pre-configured by Elevate Internet for easy plug-and-play setup. This high-performance Wi-Fi 6 device provides reliable connectivity and supports mesh expansion. Getting online is quick and simple - just follow the steps below.

What's in the Box

Before you begin, ensure you have:

  • Netcomm NF20MESH modem router
  • Power adapter
  • Ethernet cable (blue)
  • DSL cable (for FTTN/FTTB connections)
  • Wi-Fi Security Card (with your network name and password)

Step 1:

For FTTN and FTTB Services:

Use the GREY DSL port on the back of the NF20MESH

  1. Connect one end of the DSL cable to the GREY DSL port on the back of the NF20MESH
  2. Connect the other end to your active phone wall socket

Step 2: Power Up the Device

  1. Plug the power adapter into a wall outlet
  2. Connect the power adapter to the NF20MESH
  3. Press the power button on the side of the device to turn it on
  4. Wait 2-5 minutes for the device to start up and connect to the internet

LED Indicator Guide:

  • Internet Light Solid: Successfully connected to the internet ✓
  • Internet Light Flashing: Connecting to the internet (wait a few minutes)
  • Internet Light Off: No connection detected (check your cables)

Step 3: Connect to Your Wi-Fi Network

Find Your Wi-Fi Credentials

Your Wi-Fi network name (SSID) and password are printed on the Wi-Fi Security Card included in the box, or on a sticker on the bottom of the device.

Connect Your Devices

  1. On your computer, smartphone, or tablet, open the Wi-Fi settings
  2. Look for the Wi-Fi network name (SSID) from your Wi-Fi Security Card
  3. Select the network and enter the password when prompted
  4. You're connected!

Tip: You can scan the QR code on the Wi-Fi Security Card for quick connection on compatible devices.

Optional: Customise Your Wi-Fi Settings

For enhanced security, we recommend changing your Wi-Fi network name and password:

  1. Connect to your NF20MESH Wi-Fi network
  2. Open a web browser and go to 192.168.20.1
  3. Log in with:
    • Username: admin
    • Password: Found on the sticker on the bottom of your device (under "Gateway Login Page")
  4. Follow the Quick Start Wizard to customise your settings

Troubleshooting

No Internet Connection?

  • Verify all cables are securely connected
  • Ensure you're using the correct port (GREY DSL for FTTN/FTTB)
  • Wait 5 minutes for the device to fully initialize
  • Restart the device by unplugging the power, waiting 30 seconds, and plugging it back in

Can't Find Your Wi-Fi Network?

  • Ensure the device is powered on
  • Check that Wi-Fi is enabled (Wi-Fi LED should be lit)
  • Look for the exact network name on your Wi-Fi Security Card

Need Help?

If you continue to experience issues, please reach out to our customer support team:

📞 Phone: 1300 159 250
📧 Email: support@elevateinternet.com.au

We're here to help!