---
title: Setting Up Your Netcomm NF20MESH Device for Elevate Internet VDSL
description: Quick and easy setup guide for your pre-configured Netcomm NF20MESH modem router with Elevate Internet service.
---

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# Setting Up Your Netcomm NF20MESH Device for Elevate Internet VDSL

## Your Netcomm NF20MESH modem router has been pre-configured by Elevate Internet for easy plug-and-play setup. This high-performance Wi-Fi 6 device provides reliable connectivity and supports mesh expansion. Getting online is quick and simple - just follow the steps below.

#### What's in the Box

Before you begin, ensure you have:

- Netcomm NF20MESH modem router
- Power adapter
- Ethernet cable (blue)
- DSL cable (for FTTN/FTTB connections)
- Wi-Fi Security Card (with your network name and password)

---

#### Step 1:

### For FTTN and FTTB Services:

**Use the GREY DSL port** on the back of the NF20MESH

1. Connect one end of the DSL cable to the **GREY DSL port** on the back of the NF20MESH
2. Connect the other end to your active phone wall socket

---

#### Step 2: Power Up the Device

1. Plug the power adapter into a wall outlet
2. Connect the power adapter to the NF20MESH
3. Press the power button on the side of the device to turn it on
4. Wait 2-5 minutes for the device to start up and connect to the internet

### LED Indicator Guide:

- **Internet Light Solid:** Successfully connected to the internet ✓
- **Internet Light Flashing:** Connecting to the internet (wait a few minutes)
- **Internet Light Off:** No connection detected (check your cables)

---

#### Step 3: Connect to Your Wi-Fi Network

### Find Your Wi-Fi Credentials

Your Wi-Fi network name (SSID) and password are printed on the **Wi-Fi Security Card** included in the box, or on a sticker on the bottom of the device.

### Connect Your Devices

1. On your computer, smartphone, or tablet, open the Wi-Fi settings
2. Look for the Wi-Fi network name (SSID) from your Wi-Fi Security Card
3. Select the network and enter the password when prompted
4. You're connected!

**Tip:** You can scan the QR code on the Wi-Fi Security Card for quick connection on compatible devices.

---

#### Optional: Customise Your Wi-Fi Settings

For enhanced security, we recommend changing your Wi-Fi network name and password:

1. Connect to your NF20MESH Wi-Fi network
2. Open a web browser and go to **192.168.20.1**
3. Log in with: 
     - **Username:** admin
     - **Password:** Found on the sticker on the bottom of your device (under "Gateway Login Page")
4. Follow the Quick Start Wizard to customise your settings

---

#### Troubleshooting

**No Internet Connection?**

- Verify all cables are securely connected
- Ensure you're using the correct port (GREY DSL for FTTN/FTTB)
- Wait 5 minutes for the device to fully initialize
- Restart the device by unplugging the power, waiting 30 seconds, and plugging it back in

**Can't Find Your Wi-Fi Network?**

- Ensure the device is powered on
- Check that Wi-Fi is enabled (Wi-Fi LED should be lit)
- Look for the exact network name on your Wi-Fi Security Card

---

#### Need Help?

If you continue to experience issues, please reach out to our customer support team:

📞 **Phone:** 1300 159 250  
📧 **Email:** [support@elevateinternet.com.au](mailto:support@elevateinternet.com.au)

We're here to help!

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